Ordering FAQ
How do I place an order?
You can order as long as you have an Asia Pay and Paypal account. No extra forms, or unnecessary requirements! Just choose the product of your choice, then enter the delivery details, credit card details and you are on your way!
How will I know if you have received my online order?
You will receive a virtual receipt as soon as you finish ordering. After this, we will send you an email confirmation including all of the information you have submitted in your order (please make sure you provide us with a valid email address). If you do not receive an email within an hour of placing your order, please notify us through customerservice@hotpinklingerie.com
How will I be billed?
You are charged when your credit card is verified and as soon as we confirm your sale at the end of your transaction. Credit card companies usually bill you by the local currency equivalent of the purchase price at the time of order (unless otherwise specified by your credit card company) so you are safe from fluctuations. The charge will arrive along with your regular credit card bill.
May I change my order delivery details (delivery date / delivery address) or cancel an order after it has been submitted?
If for any reason you wish to change order details, please give us a 24 - hour advance notice to implement delivery changes or cancellation. During Holidays, kindly send your cancellation notice at least two (2) working days prior to the delivery date. Kindly contact us or send us an email through customerservice@hotpinklingerie.com on Mondays to Fridays, 7:00am to 5:00pm (Philippine Time). To create an account now click here.
How do I change the quantity of my order?
To change or add the quantity of an item, go the Shopping Cart page. Input the new quantity in the Quantity box and click Update to register the changes.
Delivery Guidelines
Where do you deliver?
We deliver to all the nearly every corner of the Philippines. Please click http://www.lbcexpress.com/contents/PH/deliveryzone.aspx to check if the recipient's address is included in our deliverable zones.
Kindly note that all orders for delivery must have the recipient’s complete name, complete address (room number or department included) in the order form.
Kindly note that all orders for delivery must have the recipient’s complete name, complete address (room number or department included) in the order form.
How much do you charge for delivery?
We will include the delivery charge at checkout.
What are your delivery schedules?
We will follow delivery schedules of LBC.
What if the recipient is not home at the time of the delivery?
If the recipient is not available at the time of delivery, the delivery person will have the order received by a person that claims affinity to the recipient and is present at the exact address.
Is there any proof of delivery?
A proof of delivery slip will be signed by the recipient to confirm the completion of the service. You may inquire about who received the order through customerservice@hotpinklingerie.com
How will I know if the products have been delivered?
We will keep in touch with you every step of the way. If you feel the need to contact us, don’t hesitate to email us at customerservice@hotpinklingerie.com and we will inform you of the status of your order immediately.
Product Questions
Where do your products come from?
Hot Pink Lingerie Brand Items are made in the Philippines and China. But the other Brands (Body Wrap, Le Mystere, etc.) come from U.S.A. and Canada.
Having an Account
What are the benefits of having an account?
An account with Hot Pink Lingerie will make your shopping easier! The billing and shipping addresses you have inputted once will be readily available on your next order. You can store other shipping addresses and use it anytime you need it. You can also add your desired product to your wishlist for future use. What's more, you can enjoy our perks and special promos!
Do I get discounts if I am a regular customer?
If you frequent visit our site or become a registered member, you will regularly receive special promotional discounts and privileges. So, the more you shop, the cheaper it gets!
Security & Privacy
Is it safe to purchase with my credit card online?
We never send personal information, such as your credit card numbers, over the internet in a way that is readable to anyone but us.
Is my personal information secure?
hotpinklingerie.com respects your privacy and takes special care in keeping all your order information confidential. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personal identifiable information. If one of these representatives leaves the workstation, he or she is required to lock the station until she returns.
Hot Pink Lingerie does not rent or sell information from web orders or e-mail registrations to third parties. For more information, please read our Privacy Policy statement.
Hot Pink Lingerie does not rent or sell information from web orders or e-mail registrations to third parties. For more information, please read our Privacy Policy statement.
How does hotpinklingerie.com use my personal information?
Customer information is used for the sole purpose of fulfilling the order and distributing information that is of direct benefit to our customers. You can be confident that all your information will be kept safe and private.
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- Power Plant Mall Rockwell
- SM Northwing Cebu
- SM Davao
- Rustan's ATC and Ermita
- Robinsons Department Store Ermita, Galleria
- Festival Mall

